Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Shapelab Help Center
  1. Shapelab Help Center
  2. Shapelab

QUESTIONS - CONTACT FORM

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"122e30f9aed062b67e9f619bcb7fc0284c4284cb_lout","branding":{"id":"3","key":"ss2","name":"Shapelab","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#001427","headerLinkColor":"#ffffff","headerLinkHoverColor":"#04274a","headerLinkHoverBGColor":"#04274a","headerBadgeColor":"#04274a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7eae4883-8332-4480-82bc-7eb15824336a/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhM2UwZjdlMy0yOWYwLTQ5MTctOTdjOS0yYjZmZDYwYTY4MDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdlYWU0ODgzLTgzMzItNDQ4MC04MmJjLTdlYjE1ODI0MzM2YSI6WyJyZWFkIl19LCJleHAiOjE3NzY0NjQ2MzksIm5iZiI6MTc3NjQ2NDAzOX0.QqGCelabKHzWs_-Anc1z17v98BVR7ZbIkNLHoDmbrNA&client=a3e0f7e3-29f0-4917-97c9-2b6fd60a6800&mode=fit","logoId":"7eae4883-8332-4480-82bc-7eb15824336a","isLogoAvailable":true,"helpCenterTitle":"Welcome to Shapelab Help Center","sharedPortalName":"Shapelab Help Center","userInitialAnnouncementHeader":"Latest Release","userInitialAnnouncementMessageWiki":"<p><a href=\"https://leopoly.atlassian.net/servicedesk/customer/portal/3/article/1444347909\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Shapelab Max 2026 v2.0.0 - March 18, 2026 - Release Notes</a></p>\n<p><a href=\"https://leopoly.atlassian.net/servicedesk/customer/portal/3/article/1424949260\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Shapelab Lite 2026 v1.0 - Wed, March 11, 2026 - Release Notes</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to Shapelab Help Center","sharedPortalName":"Shapelab Help Center","announcementHeader":"Latest Release","announcementMessage":"[Shapelab Max 2026 v2.0.0 - March 18, 2026 - Release Notes|https://leopoly.atlassian.net/servicedesk/customer/portal/3/article/1444347909]\n\n[Shapelab Lite 2026 v1.0 - Wed, March 11, 2026 - Release Notes|https://leopoly.atlassian.net/servicedesk/customer/portal/3/article/1424949260]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0086ff","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0171b90d-16ef-4aa2-b88f-3895dab36f2b/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhM2UwZjdlMy0yOWYwLTQ5MTctOTdjOS0yYjZmZDYwYTY4MDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAxNzFiOTBkLTE2ZWYtNGFhMi1iODhmLTM4OTVkYWIzNmYyYiI6WyJyZWFkIl19LCJleHAiOjE3NzY0NjQ2MzksIm5iZiI6MTc3NjQ2NDAzOX0.WQAyiNv2mhHOcAEcbBwpFkdImeQlziy12UVPOQ9mrWQ&client=a3e0f7e3-29f0-4917-97c9-2b6fd60a6800&height=300&mode=fit","bannerMediaApiFileId":"0171b90d-16ef-4aa2-b88f-3895dab36f2b","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"ss2","projectId":10100,"serviceDeskId":3,"name":"Shapelab","description":"","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"77","name":"ACCESS REQUEST - For Shapelab Max on Meta Quest","descriptionHtml":"","callToAction":"ACCESS REQUEST - For Shapelab Max on Meta Quest","introHtml":"<p>Use this form to request full Shapelab Max access on Meta Quest devices. Available to Shapelab 2026 owners and Annual Subscribers only.</p>","icon":10478,"iconUrl":"https://leopoly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[15],"key":""},{"id":"41","name":"BUG REPORT - CONTACT FORM","descriptionHtml":"","callToAction":"BUG REPORT - CONTACT FORM","introHtml":"<p>Please let us know what issue you have encountered.</p>","icon":10450,"iconUrl":"https://leopoly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10450","groups":[15],"key":""},{"id":"33","name":"FEATURE REQUEST - CONTACT FORM","descriptionHtml":"","callToAction":"FEATURE REQUEST - CONTACT FORM","introHtml":"<p>Tell us what features you would like to see in Shapelab.</p>","icon":10472,"iconUrl":"https://leopoly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[15],"key":""},{"id":"34","name":"QUESTIONS - CONTACT FORM","descriptionHtml":"","callToAction":"QUESTIONS - CONTACT FORM","introHtml":"<p>Have a question? Submit it here.</p>","icon":10465,"iconUrl":"https://leopoly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10465","groups":[15],"key":""},{"id":"35","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10576,"iconUrl":"https://leopoly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[],"key":""},{"id":"36","name":"Old Bug Report Form","descriptionHtml":"","callToAction":"Old Bug Report Form","introHtml":"<p>Please let us know what issue you have encountered.</p>","icon":10450,"iconUrl":"https://leopoly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10450","groups":[],"key":""}],"reqGroups":[{"id":15,"name":"Public"}],"orderMapping":{"11":[41],"14":[33],"16":[36],"13":[34],"15":[34,41,33,77],"17":[35]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"151cacf0-ec40-3886-8efd-735639ac20d7","appLinkName":"System Confluence","appLinkUrl":"https://leopoly.atlassian.net/wiki","spaceKey":"SS2","spaceName":"Shapelab User Portal","spaceUrl":"https://leopoly.atlassian.net/wiki/spaces/SS2","isServer":false},"labels":[],"projectKey":"SS2","serviceDeskId":3,"kbLinkDomainURLs":["https://leopoly.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SS2","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhM2UwZjdlMy0yOWYwLTQ5MTctOTdjOS0yYjZmZDYwYTY4MDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMDAxMDM2MzYzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc3NjQ2NTIzOSwibmJmIjoxNzc2NDY0MDM5LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.WgdbIVpgKDD-NdL-T43c1CgVnXOkHClSt57W7mc0vJI","targetCollection":"upload-user-collection--1001036363","endpointUrl":"https://api.media.atlassian.com","clientId":"a3e0f7e3-29f0-4917-97c9-2b6fd60a6800","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"51a7c5b6-66e4-4f1d-8cb8-89e4af8b978b","name":"FAQ - Licenses, Versions, Discounts","categoryUrl":"https://leopoly.atlassian.net/servicedesk/customer/portal/3/topic/51a7c5b6-66e4-4f1d-8cb8-89e4af8b978b","lastUpdated":"1765899756891","createdAt":"1734344404584"},{"id":"8424e805-bfa1-4d86-8902-47f73fa76895","name":"FAQ - Generic","categoryUrl":"https://leopoly.atlassian.net/servicedesk/customer/portal/3/topic/8424e805-bfa1-4d86-8902-47f73fa76895","lastUpdated":"1764695370272","createdAt":"1676560365086"},{"id":"01384059-b45d-46c4-97f5-3406bdc304b3","name":"Troubleshooting","categoryUrl":"https://leopoly.atlassian.net/servicedesk/customer/portal/3/topic/01384059-b45d-46c4-97f5-3406bdc304b3","lastUpdated":"1769246077348","createdAt":"1676560436391"},{"id":"506fa3df-7d55-403e-9138-c72da2059838","name":"How to use Shapelab","categoryUrl":"https://leopoly.atlassian.net/servicedesk/customer/portal/3/topic/506fa3df-7d55-403e-9138-c72da2059838","lastUpdated":"1771598592528","createdAt":"1679397483033"},{"id":"c34f9e85-131e-4d19-a00b-3a8bef5b5494","name":"Release notes","categoryUrl":"https://leopoly.atlassian.net/servicedesk/customer/portal/3/topic/c34f9e85-131e-4d19-a00b-3a8bef5b5494","lastUpdated":"1774345582745","createdAt":"1682521967117"}]}},"reqCreate":{"id":34,"projectId":10100,"issueType":{"id":"10042","name":"User question"},"form":{"name":"QUESTIONS - CONTACT FORM","descriptionHtml":"","callToAction":"QUESTIONS - CONTACT FORM","intro":"<p>Have a question? Submit it here.</p>","instructions":"","icon":10465,"iconUrl":"https://leopoly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10465","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"The subject of my question is...","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"My question is...","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/34","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/34","calendarParams":{"firstDay":0,"date":"2026-04-18T00:14:00+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y %H:%M","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"151cacf0-ec40-3886-8efd-735639ac20d7","appLinkName":"System Confluence","appLinkUrl":"https://leopoly.atlassian.net/wiki","spaceKey":"SS2","spaceName":"Shapelab User Portal","spaceUrl":"https://leopoly.atlassian.net/wiki/spaces/SS2","isServer":false},"labels":[],"projectKey":"SS2","serviceDeskId":3,"kbLinkDomainURLs":["https://leopoly.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhM2UwZjdlMy0yOWYwLTQ5MTctOTdjOS0yYjZmZDYwYTY4MDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMDAxMDM2MzYzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc3NjQ2NTI0MCwibmJmIjoxNzc2NDY0MDQwLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9._XThcssNFi2eyzvklslYCuGvZp4cHYKX_0cGGFIu9UA","targetCollection":"upload-user-collection--1001036363","endpointUrl":"https://api.media.atlassian.com","clientId":"a3e0f7e3-29f0-4917-97c9-2b6fd60a6800","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=leopoly","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"122e30f9aed062b67e9f619bcb7fc0284c4284cb_lout","baseUrl":"https://leopoly.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://leopoly.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"a3e0f7e3-29f0-4917-97c9-2b6fd60a6800","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"481b72a39a6e43e2b60728978d1b3fb0","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://leopoly.atlassian.net","edition":"free","anonymousEnabled":true,"requestIntroEnabled":true}