QUESTIONS - CONTACT FORM

Required fields are marked with an asterisk

{"xsrfToken":"809622cbe185a8566499fcad638d4d614ec4e901_lout","branding":{"id":"3","key":"ss2","name":"Shapelab","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#001427","headerLinkColor":"#ffffff","headerLinkHoverColor":"#04274a","headerLinkHoverBGColor":"#04274a","headerBadgeColor":"#04274a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7eae4883-8332-4480-82bc-7eb15824336a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhM2UwZjdlMy0yOWYwLTQ5MTctOTdjOS0yYjZmZDYwYTY4MDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdlYWU0ODgzLTgzMzItNDQ4MC04MmJjLTdlYjE1ODI0MzM2YSI6WyJyZWFkIl19LCJleHAiOjE3NTA2OTE1MjksIm5iZiI6MTc1MDY5MDkyOX0.xq8q7o3-2AjOta1HEBA6FOBVP4a6iTnvl3CeqGf-cnU&client=a3e0f7e3-29f0-4917-97c9-2b6fd60a6800&mode=fit","logoId":"7eae4883-8332-4480-82bc-7eb15824336a","isLogoAvailable":true,"helpCenterTitle":"Welcome to Shapelab Help Center","sharedPortalName":"Shapelab Help Center","userInitialAnnouncementHeader":"Latest Release","userInitialAnnouncementMessageWiki":"<a href=\"https://leopoly.atlassian.net/servicedesk/customer/portal/3/article/901054465\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Shapelab PCVR 2025 - Summer Update - Tue, June 10 - Releas Notes</a>","translations":{"en-US":{"helpCenterTitle":"Welcome to Shapelab Help Center","sharedPortalName":"Shapelab Help Center","announcementHeader":"Latest Release","announcementMessage":"[Shapelab PCVR 2025 - Summer Update - Tue, June 10 - Releas Notes|https://leopoly.atlassian.net/servicedesk/customer/portal/3/article/901054465]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0086ff","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0171b90d-16ef-4aa2-b88f-3895dab36f2b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhM2UwZjdlMy0yOWYwLTQ5MTctOTdjOS0yYjZmZDYwYTY4MDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAxNzFiOTBkLTE2ZWYtNGFhMi1iODhmLTM4OTVkYWIzNmYyYiI6WyJyZWFkIl19LCJleHAiOjE3NTA2OTE1MjksIm5iZiI6MTc1MDY5MDkyOX0.8HiVJX_1pZZUqehN7oi4kwdhipMTAYO5dSbf9rAC-n8&client=a3e0f7e3-29f0-4917-97c9-2b6fd60a6800&height=300&mode=fit","bannerMediaApiFileId":"0171b90d-16ef-4aa2-b88f-3895dab36f2b","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"ss2","projectId":10100,"serviceDeskId":3,"name":"Shapelab","description":"","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"41","name":"BUG REPORT - CONTACT FORM","descriptionHtml":"","callToAction":"BUG REPORT - CONTACT FORM","introHtml":"Please let us know what issue you have encountered.","icon":10450,"iconUrl":"https://leopoly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10450","groups":[15],"key":""},{"id":"33","name":"FEATURE REQUEST - CONTACT FORM","descriptionHtml":"","callToAction":"FEATURE REQUEST - CONTACT FORM","introHtml":"Tell us what features you would like to see in Shapelab.","icon":10472,"iconUrl":"https://leopoly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[15],"key":""},{"id":"34","name":"QUESTIONS - CONTACT FORM","descriptionHtml":"","callToAction":"QUESTIONS - CONTACT FORM","introHtml":"Have a question? Submit it here.","icon":10465,"iconUrl":"https://leopoly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10465","groups":[15],"key":""},{"id":"35","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10576,"iconUrl":"https://leopoly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[],"key":""},{"id":"36","name":"Old Bug Report Form","descriptionHtml":"","callToAction":"Old Bug Report Form","introHtml":"Please let us know what issue you have encountered.","icon":10450,"iconUrl":"https://leopoly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10450","groups":[],"key":""}],"reqGroups":[{"id":15,"name":"Public"}],"orderMapping":{"11":[41],"14":[33],"16":[36],"13":[34],"17":[35],"15":[34,41,33]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"151cacf0-ec40-3886-8efd-735639ac20d7","appLinkName":"System Confluence","appLinkUrl":"https://leopoly.atlassian.net/wiki","spaceKey":"SS2","spaceName":"Shapelab User Portal","spaceUrl":"https://leopoly.atlassian.net/wiki/spaces/SS2","isServer":false},"labels":[],"projectKey":"SS2","serviceDeskId":3,"kbLinkDomainURLs":["https://leopoly.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SS2","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhM2UwZjdlMy0yOWYwLTQ5MTctOTdjOS0yYjZmZDYwYTY4MDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA2OTIxMjksIm5iZiI6MTc1MDY5MDkyOX0.FunG1VkNjtd_YhD6PVCzfCe5f5iNr0Y2vNRAYik0Ojs","targetCollection":"upload-project-10100","endpointUrl":"https://api.media.atlassian.com","clientId":"a3e0f7e3-29f0-4917-97c9-2b6fd60a6800","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"51a7c5b6-66e4-4f1d-8cb8-89e4af8b978b","name":"FAQ - Licenses, Versions, Discounts","categoryUrl":"https://leopoly.atlassian.net/servicedesk/customer/portal/3/topic/51a7c5b6-66e4-4f1d-8cb8-89e4af8b978b","lastUpdated":"1734505542184","createdAt":"1734344404584"},{"id":"8424e805-bfa1-4d86-8902-47f73fa76895","name":"FAQ - Generic","categoryUrl":"https://leopoly.atlassian.net/servicedesk/customer/portal/3/topic/8424e805-bfa1-4d86-8902-47f73fa76895","lastUpdated":"1734344472919","createdAt":"1676560365086"},{"id":"01384059-b45d-46c4-97f5-3406bdc304b3","name":"Troubleshooting","categoryUrl":"https://leopoly.atlassian.net/servicedesk/customer/portal/3/topic/01384059-b45d-46c4-97f5-3406bdc304b3","lastUpdated":"1740729573133","createdAt":"1676560436391"},{"id":"506fa3df-7d55-403e-9138-c72da2059838","name":"How to use Shapelab","categoryUrl":"https://leopoly.atlassian.net/servicedesk/customer/portal/3/topic/506fa3df-7d55-403e-9138-c72da2059838","lastUpdated":"1750252407246","createdAt":"1679397483033"},{"id":"c34f9e85-131e-4d19-a00b-3a8bef5b5494","name":"Release notes","categoryUrl":"https://leopoly.atlassian.net/servicedesk/customer/portal/3/topic/c34f9e85-131e-4d19-a00b-3a8bef5b5494","lastUpdated":"1750252426070","createdAt":"1682521967117"}]}},"reqCreate":{"id":34,"projectId":10100,"issueType":{"id":"10042","name":"User question"},"form":{"name":"QUESTIONS - CONTACT FORM","descriptionHtml":"","callToAction":"QUESTIONS - CONTACT FORM","intro":"Have a question? Submit it here.","instructions":"","icon":10465,"iconUrl":"https://leopoly.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10465","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"The subject of my question is...","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"My question is...","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/34","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/34","calendarParams":{"firstDay":0,"date":"2025-06-23T17:02:09+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y %H:%M","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"151cacf0-ec40-3886-8efd-735639ac20d7","appLinkName":"System Confluence","appLinkUrl":"https://leopoly.atlassian.net/wiki","spaceKey":"SS2","spaceName":"Shapelab User Portal","spaceUrl":"https://leopoly.atlassian.net/wiki/spaces/SS2","isServer":false},"labels":[],"projectKey":"SS2","serviceDeskId":3,"kbLinkDomainURLs":["https://leopoly.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhM2UwZjdlMy0yOWYwLTQ5MTctOTdjOS0yYjZmZDYwYTY4MDAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA2OTIxMjksIm5iZiI6MTc1MDY5MDkyOX0.FunG1VkNjtd_YhD6PVCzfCe5f5iNr0Y2vNRAYik0Ojs","targetCollection":"upload-project-10100","endpointUrl":"https://api.media.atlassian.com","clientId":"a3e0f7e3-29f0-4917-97c9-2b6fd60a6800","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=leopoly","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"809622cbe185a8566499fcad638d4d614ec4e901_lout","baseUrl":"https://leopoly.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://leopoly.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"a3e0f7e3-29f0-4917-97c9-2b6fd60a6800","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"67192754f7884f8cbf6150a58c06b486","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}